Privacy Policy

1. Introduction

Rackeroo ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website and services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following personal data:

• Account information: name, email address, and password when you register for an account.
• Billing information: payment details and billing address when you subscribe to a paid plan.
• Usage data: API request logs, IP addresses, timestamps, and technical information about how you interact with our services.
• Communications: any information you provide when contacting us through our support channels.
• Cookies and analytics: data collected through cookies and similar technologies as described in section 7.

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide, maintain, and improve our services.
• To process transactions and manage your account.
• To communicate with you about your account, service updates, and support requests.
• To monitor and analyse usage patterns for security and performance purposes.
• To comply with legal obligations.

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contract: processing necessary to perform our contract with you when you use our services.
• Legitimate interests: processing necessary for our legitimate interests, such as improving our services and ensuring security.
• Legal obligation: processing necessary to comply with applicable laws and regulations.
• Consent: where you have given clear consent for us to process your personal data for a specific purpose.

5. Data Sharing and Third Parties

We do not sell your personal data. We may share your information with:

• Service providers: trusted third parties who assist us in operating our services, such as payment processors and hosting providers.
• Legal requirements: where required by law, regulation, or legal process.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When data is no longer required, it is securely deleted or anonymised.

7. Cookies

Our website uses cookies and similar technologies to distinguish you from other users and to improve your experience. Essential cookies are required for the site to function. You can manage your cookie preferences through your browser settings.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit and at rest, access controls, and regular security assessments.

9. Your Rights

Under UK data protection law, you have the following rights:

• Access: the right to request a copy of the personal data we hold about you.
• Rectification: the right to request correction of inaccurate or incomplete data.
• Erasure: the right to request deletion of your personal data in certain circumstances.
• Restriction: the right to request that we restrict the processing of your data.
• Portability: the right to receive your data in a structured, commonly used format.
• Objection: the right to object to processing based on legitimate interests.

To exercise any of these rights, please contact us through our contact page.

10. International Transfers

Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection law, such as standard contractual clauses or adequacy decisions.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.